Troubleshooting and References

Supported Browser Guidance

GovCIO COMMANDLINK should be used with the browsers approved for your deployment.

  • Microsoft Edge

  • Google Chrome

  • Mozilla Firefox

  • Safari

Troubleshooting Checklist

If GovCIO COMMANDLINK does not behave as expected, confirm the following:

  • Your username and password are correct.

  • You have cleared your cache and cookies, or try a private/incognito browser session.

  • Your account has the correct permissions for the expected groups or features.

If the map, alerts, or administrative data do not load as expected, try signing out and signing back in after confirming that your account is associated with the correct environment and role.