Android Troubleshooting¶

Android Permissions¶

The needed Android permissions are shown in the following screen capture.

GovCIO COMMANDLINK App Permissions¶

The Android notification settings are shown in the following screen capture.

GovCIO COMMANDLINK App Notifications¶

If a cloud icon appears in the top bar with an increasing number, messages are queueing and have not been sent yet.

This usually indicates network connectivity was lost or became unstable.

When connectivity is restored, queued messages are sent automatically and the count should decrease.

Recommended action: verify cellular or Wi-Fi connectivity, keep the app open briefly, and retry once the queue count begins to drop.