GovCIO COMMANDLINK Privacy Policy (Shared Language)

Last Modified: July 28, 2026 Effective Date: July 28, 2026

Changelog

• 2026-07-28: Initial shared-language baseline generated from current GovCIO COMMANDLINK legal privacy policies.
• 2026-07-28: Expanded with shared retention, rights, and regional disclosure language for platform policies.

Scope

GovCIO ("GovCIO," "GovCIO COMMANDLINK," "we," or "us") is committed to protecting the privacy of personally identifiable information collected when users access GovCIO COMMANDLINK services.

This shared language provides baseline privacy disclosures intended to support product-specific privacy policies for iOS, Android, and Web experiences.

Changes To This Privacy Policy

As our services evolve, we may update this Privacy Policy. The policy in effect at the time of use governs how information is handled.

If material changes are made, we will publish the revised policy and revised effective date.

1. Information We Collect

Registration and Profile Information

We may collect account and profile data, including username, first and last name, email address, mobile phone number, organization affiliation, device type, and optional profile image.

Service Usage Data

After account setup, we may collect additional profile or demographic data needed to support service features.

Location Information

GovCIO COMMANDLINK features may require location data to function. With user permission and depending on device settings, location data may be collected while the app is in use and, where enabled, in the background.

Location may be determined using GPS, Wi-Fi, or network triangulation. Location data is retained as long as reasonably necessary to provide the service and satisfy legal or operational requirements.

Technical and Device Data

We may collect technical data such as IP address, browser/device metadata, referring and exit pages, usage events, mobile identifiers, operating system information, and other telemetry used for service operation, diagnostics, and improvement.

Analytics

We may use internal analytics and/or third-party analytics tools to measure usage trends and improve service quality.

2. How We Use Information

We may use collected data to:

• Operate and deliver service functionality.
• Personalize user experiences and settings.
• Track service performance and reliability metrics.
• Troubleshoot technical issues.
• Improve existing features and develop new capabilities.
• Comply with legal, contractual, and regulatory obligations.

3. Legal Bases for Processing (Where Applicable)

Depending on jurisdiction, processing of personal information may be based on:

• Performance of a contract with you.
• Legitimate interests pursued by GovCIO or third parties (for example, security, diagnostics, reliability, and service operations).
• Consent provided by you (for example, certain location permissions or notifications).
• Compliance with legal obligations.

4. Sharing and Disclosure of Information

Internal and Group Sharing

Service data (including profile and location information) may be visible to authorized users within the same service groups as needed for operational workflows.

No Sale of Personal Information

GovCIO does not sell personal information and does not intentionally disclose personal information to unaffiliated third parties for marketing purposes.

Limited Disclosures

Disclosures may occur when:

• Required by law, regulation, subpoena, or legal process.
• Needed for service providers to perform contracted functions.
• Authorized by user consent.
• Necessary to protect rights, safety, or security.
• Required as part of a merger, acquisition, or asset transfer.

We require service providers to protect information and use it only for authorized purposes.

5. Data Security

GovCIO uses generally accepted administrative, technical, and operational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or destruction.

No transmission or storage method is fully secure, and absolute security cannot be guaranteed.

6. Data Retention

Information is retained for as long as reasonably necessary to provide services, satisfy contractual and legal obligations, resolve disputes, and enforce agreements.

GovCIO COMMANDLINK is currently in active deployment. Data is associated with operational, testing, and configuration activities based on customer requirements.

A formal retention schedule is maintained and applied based on:

• Data type and operational purpose.
• Customer requirements and deployment context.
• Applicable legal and regulatory requirements.

Retention periods will vary by data category, customer agreement, and jurisdiction. Platform-specific policies may include additional details regarding retention practices.

7. Your Choices

Users can manage platform-specific permissions and settings through their device or browser settings. Specific choices are detailed in platform-specific privacy policies.

8. Your Privacy Rights

Users may contact COMMANDLINK Support to:

• Access, review, or update account information.
• Request account deactivation, subject to legal and operational retention requirements.
• Inquire about personal information we hold.

Users may disable location permissions in device or browser settings, but doing so may reduce or disable key service functionality.

Depending on jurisdiction, users may also have rights to request deletion, correction, or restriction/objection of certain processing under applicable privacy laws.

9. Third-Party Services and Links

Services may include links to third-party sites or tools, and may integrate with third-party service providers for operational features. Their privacy practices are governed by their own policies. Platform-specific policies provide details on integrated third-party services.

10. Children's Privacy

GovCIO COMMANDLINK services are not intentionally directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided personal information, we will take steps to delete such information and terminate the child's account.

11. U.S. State Privacy Disclosures

Where applicable, GovCIO supports privacy rights frameworks under applicable U.S. state privacy laws.

Platform-specific policy files may include additional jurisdiction-specific details.

12. Contact

COMMANDLINK Support

• Email: CommandLinkSupport@GovCIO.com
• Phone: 1-877-857-1100